Privacy Policy

Effective date: October 13, 2026

This Privacy Policy explains how Grill & Go ("we", "us", "our") collects, uses and protects your information when you use the Grill & Go mobile application (the "App"). The App is developed and maintained by ArzTeq. By using the App, you agree to the practices described here.

1. Information we collect

• Phone number: used to create your account and sign you in with a one-time verification code.
• Full name: provided by you when you register or update your profile.
• Device notification token: a token issued by Firebase Cloud Messaging so we can send push notifications to your device.
• Account and technical data: your account identifier, account creation date, sign-in session tokens, and records of notifications sent to you.

We do not collect your contacts, photos, precise location, or payment card details through the App.

2. How we use your information

• To create and manage your account and verify your phone number.
• To show you our menu, categories and branch information.
• To send you service notifications, such as order updates.
• To keep the App secure, prevent fraud and fix technical problems.

We do not sell your personal information and we do not use it for third-party advertising.

3. Third-party services

We share only the data needed to provide these services:

• WhatsApp (Meta Platforms): your phone number is used to deliver your one-time verification code. See the WhatsApp Privacy Policy.
• Firebase Cloud Messaging (Google): your device notification token is used to deliver push notifications. See the Google Privacy Policy.

We may also disclose information if required by law or to protect our rights and the safety of our users.

4. Data retention

We keep your information for as long as your account is active. When you delete your account, your account is deactivated and your phone number and sign-in details are removed from active use. Some records may be kept for a limited time where required for legal, security or accounting purposes.

5. Deleting your account

You can delete your account at any time from within the App, and then confirm your deletion request on our account deletion page. You can also request deletion by emailing us at support@arzteq.com from or with the phone number linked to your account.

6. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and token-based authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

You can view and update your name in the App, and you can ask us to access, correct or delete your personal information by contacting us. We will respond within a reasonable time.

8. Children's privacy

The App is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above. Continued use of the App after changes means you accept the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or your data, contact the App's developer, ArzTeq:

• Email: support@arzteq.com
• Phone: +961 76 116 134
• WhatsApp: +961 76 116 134
• Website: arzteq.com