Terms and Conditions

Effective date: October 13, 2026

These Terms and Conditions ("Terms") govern your use of the Grill & Go mobile application (the "App"). The App is developed and maintained by ArzTeq. By downloading, accessing or using the App, you agree to these Terms. If you do not agree, please do not use the App.

1. Using the App

• You must provide accurate information when you create an account, including a valid phone number that you own.
• You are responsible for keeping access to your phone and account secure, and for all activity under your account.
• You agree to use the App only for lawful purposes and not to misuse, disrupt, or attempt to gain unauthorised access to it.

2. Your account

You sign in using a one-time verification code sent to your phone number. You may update your name and delete your account at any time from within the App. We may suspend or close accounts that break these Terms or are used fraudulently.

3. Menu, prices and availability

• Menu items, options (such as sauces or combos), prices and branch details shown in the App may change at any time without notice.
• Images are for illustration only; actual items may look different.
• Items and options may be unavailable at some branches or at certain times.
• If you have allergies or dietary requirements, please contact the branch before ordering. We cannot guarantee that any item is free from allergens.

4. Orders

Where ordering is available through the App, an order is confirmed only once it has been accepted by the restaurant. We may refuse or cancel an order, for example if an item is unavailable or a price was displayed incorrectly. The final price, including any selected options, is shown before you confirm your order.

5. Notifications

With your permission, the App sends push notifications such as order updates and service messages. You can turn notifications off at any time in your device settings.

6. Intellectual property

The App, including its design, logos, text and images, is owned by Grill & Go or its licensors and is protected by law. You may not copy, modify, distribute or reverse engineer any part of the App without written permission.

7. Availability and changes

We aim to keep the App available and working, but we do not guarantee it will be uninterrupted or error-free. We may update, change or discontinue any part of the App at any time.

8. Limitation of liability

The App is provided "as is". To the fullest extent permitted by law, Grill & Go and ArzTeq are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the App. Nothing in these Terms limits any rights you have under applicable consumer protection law.

9. Privacy

Your use of the App is also governed by our Privacy Policy, which explains what information we collect and how we use it.

10. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above. Continued use of the App after changes means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of Lebanon.

12. Contact us

If you have any questions about these Terms, contact the App's developer, ArzTeq:

• Email: support@arzteq.com
• Phone: +961 76 116 134
• WhatsApp: +961 76 116 134
• Website: arzteq.com